FAQ
Q: Why didn’t I receive an order confirmation email?
A:
If you haven't received your order confirmation within a few minutes of completing your purchase, please check your Junk or Spam folder, as it may have been delivered there instead of your inbox. If you still haven't received it, please contact our Customer Service team at service@hippiesale.comfor assistance.
Q: Are the colors on the website accurate?
A:
We make every effort to ensure that the photos on our website accurately reflect the colors of the products. However, please note that the actual color may vary slightly due to monitor settings. If you have any concerns, feel free to reach out to our Customer Service team at service@hippiesale.com.
Q: How much does delivery cost?
A:
Standard delivery (15-20 business days) is FREE for orders over $79 (before taxes). For orders under $79, express shipping options are available at varying costs based on your needs. You can choose the delivery method that suits you best during checkout.
Q: How do I track my order?
A:
To track your order, simply log in to your hippiesale.com account and go to "My Orders." From there, you can select the specific order you wish to track. You will also receive a delivery confirmation email within 7 days of shipment. If you need assistance, please contact Customer Service at service@hippiesale.com.
Q: Can I cancel my order?
A:
Orders can be canceled as long as they haven't been shipped yet. Please contact our Customer Service team at service@hippiesale.com as soon as possible. If the order has already been processed for shipping, it cannot be canceled, but we may be able to help with returns. In some cases, a restocking fee or delivery charge may apply.
Q: Can I change the item, color, or pattern after placing my order?
A:
If you'd like to make changes to your order, please contact our Customer Service team at service@hippiesale.com as quickly as possible. We process orders quickly, so if your order has already been shipped, changes cannot be made. However, if your order hasn't been shipped yet, we will do our best to accommodate your request.
Q: How long will it take for my order to arrive?
A:
Delivery times are split into two parts:
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Processing time: Order verification, quality check, and packaging. All orders are typically sent to our fulfillment center within 3-5 business days.
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Shipping time: International orders generally take 10-20 business days. U.S. orders are shipped via e-packet, which usually takes 15-20 business days for delivery, though this can vary.
Q: What if I received the wrong order or item?
A:
If you received the wrong item or if something is missing, please contact our Customer Service team at service@hippiesale.com, and we will resolve the issue promptly.
Q: What if my item arrived broken or damaged?
A:
If your item arrives damaged, please contact our Customer Service team at service@hippiesale.com within 30 days of delivery. We will either replace the item or offer a partial refund based on your preference.
Q: Can I return my item for any reason other than damage?
A:
If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery. Please note that the customer is responsible for return shipping fees.
Non-returnable items include:
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Custom-made or special order items
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Items that are not in their original condition
Q: How long does it take for a refund to show up on my credit card?
A:
Once we receive the returned item(s), it typically takes 3-5 business days to process the refund. The refund will then take 5-15 business days (excluding weekends and holidays) to be credited to your card. If you haven't received it after this time, please contact your bank for more information. If you need further assistance, feel free to reach out to our Customer Service team.